Common queries answered

Frequently Asked Questions

Date and Time are set automatically when you pair your tracker to your smartphone during the set up process in the app.

1. Make sure you have enabled the contacts permission in your smar tphone.
2. Make sure you have enabled SMS permission in your smartphone.

The most common problems are
a) the wrong end of the tracker body has been inserted into the USB socket and
b) the gold coloured charging strips on the tracker are not facing the 2 charging contacts inside the USB socket.

Charging Time: 1-2 hours Usage time: up to 7 days.

Your warranty period is valid for one (1) year from the date of the original purchase from or

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