Frequently Asked Questions
How quickly do you respond to emails queries?
We try our best to get back to customer emails within 12 hours. During peak times, email support can be delayed by a few days, so we ask that you please have patience. Thank you!
How do I connect them to my device?
ZURURU connects directly through your phones bluetooth. With our latest intelligent chipset, you can seamlessly connect to any mobile device from up to 33 feet away!
What if I sweat so much? will my ZURURU earbuds be safe?
We get asked this all the time and the answer is. YES! Our filter design and sweat resistant coating protects your earbuds from being damaged. They will be just fine!
How is the sound quality?
How do I turn the headphones off without having to put them back in the case?
Tap twice while on your ears and it will turn it off.
Why isn’t a charger included?
Your tracker is charged by USB and can be plugged directly into any USB socket on a computer, phone/tablet charger or power bank. This does away with the need for a special charger and messy cables.
How can I set up the time and date?
You don’t need to set the date and time. once you bind the device with the app and sync the date and time will update automatically.